At ByHearth ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, by-hearth.com, or use our care services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, phone number, email address, and mailing address
- Information about your loved one's care needs and health conditions
- Payment and billing information
- Communication preferences and correspondence
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website or source
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our care services
- Communicate with you about our services and respond to inquiries
- Process payments and manage your account
- Send you important updates and service-related notifications
- Improve our website and user experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist in operating our business, such as payment processors
- Caregivers: Information necessary to match you with appropriate caregivers
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent where applicable
Children's Privacy
Our services are designed for families seeking care for elderly loved ones. We do not knowingly collect information from children under 13 without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
ByHearth
Phone: (470) 289-6667
Email: support@by-hearth.com